Troubleshooting
Find your symptom, try the checks in order, and contact your partner if it isn't fixed. Have the details listed in Support and Warranty ready.
Stop first
Smoke, a burning smell, sparks, liquid inside, a part too hot to touch, or a PDU overload alarm: press and hold the PDU power button (or unplug if it's safe), don't restart, and contact your partner.
Power
| Symptom | Check |
|---|---|
| PDU display stays dark | Cord pushed in at both ends; the outlet works (try another device); breaker not tripped; extension cord, if any, works |
| PDU on, but nothing else starts | Press and hold the PDU power button to switch the outlets on. Wait 60 seconds |
| Switch dark after 2 minutes | Check outlet 4 (NUC PRO) or 3 (HR-01-2) is on in the PDU display. Still dark: contact your partner |
| A node won't start | Its outlet is on; its power cable is seated; press its power button once |
| Outlets switch off on their own | Possible overload. Check the PDU display, reduce load, disconnect accessories |
Network and access
| Symptom | Check |
|---|---|
| Can't reach anything | Laptop cable in a free switch port; laptop IP settings match the method in First Network Access |
| Can't find a device's address | DHCP lease list on your gateway or site network; the PDU display shows the PDU's IP; your Access & Configuration Sheet |
hiveradar-edc-<serial6>.local doesn't open | The network may block mDNS. Use HiveSight's IP or its 169.254 address from your sheet |
| Login refused | You're using the right device's login from your sheet. Ask your partner if they changed it |
| HCI console doesn't load | Nodes finished booting (3-5 minutes); right address; you continued past the certificate warning; no laptop firewall blocking 443 |
| A node shows offline in the HCI | Node powered on; its cables and keystone seated (see Ports and Addresses); restart it from its PDU outlet if it hung |
| Gateway has no power | Port 8 to splitter PoE input, splitter data to Mako LAN 1, splitter DC to Mako DC port; switch powered |
| No internet | Gateway signal and SIM/APN, or site uplink on port 8 |
HiveSight
| Symptom | Check |
|---|---|
| HCI card says Unreachable or Stale | Cluster address and login in Settings; the HCI is up; for StorMagic, every node's IP is listed |
| EDC Devices card empty | Switch and PDU must be cloud managed and online. Standalone devices aren't shown yet |
| Update fails | Needs internet. HiveSight rolls back automatically; try again later |
| StorMagic witness down | SBC powered (port 7 NUC PRO, port 3 HR-01-2); add-on on in Settings > Add-ons; nodes can reach TCP 4174 |
| Forgot the HiveSight password | Another admin can reset it in User Management. There is no factory reset; contact your partner |
Cooling
| Symptom | Check |
|---|---|
| Fans silent | Normal below about 25 °C in the top drawer. If the unit is warm: top drawer pushed fully in (fans stop when it's pulled out) |
| Fans loud all the time | Profile switch on Turbo; warm room; heavy load; rear exhaust blocked |
| Temperature warnings or throttling | Front and rear clear; top drawer empty; room within 5-35 °C; switch to Turbo; dust (clean front to rear with compressed air, powered off) |
Drawers, lighting and mast
| Symptom | Check |
|---|---|
| Drawer stuck | Both twist locks fully open; nothing caught behind it. Don't force it |
| Drawer LEDs off | Interior lighting on (button on the logo plate); drawer not pulled out past its power point |
| Pole won't screw in | Rubber cover off; main pole's bottom section extended first |
| Pole sections won't slide | Twist counter-clockwise to unlock first; clean dust off the joints |
| Equipment wobbles on the mast | T-bar and orientation knob tight; load under 3 lb and centered; retract in wind |